CAU agent upgrade does not finish.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The CAU agent does not finish. 

20200827/144747.778 - U02000279 Resource download for deployment process '5454367' successfully completed.
20200827/144747.778 - U02000286 Deployment process '5454367' is waiting for running tasks to end:
20200827/144747.778 - U02000287 Task RunID '*538976288*' is still active.
20200827/144747.778 - U02000287 Task RunID '*538976288*' is still active.

Environment

Release : 12.2, 12.3

Component : AUTOMATION ENGINE

Cause

Defect.

Resolution

Public short description EN:
Incorrect RunID of a CAU run in script's report.

Public description EN:
A problem has been fixed where the RunID of a CAU run in script's report (&UC_EX_CAU_RUNID#) was 1 digit less than the CAU RunID itself.

The count of digits for variable &UC_EX_CAU_STATUS# in script's report was adapted from 9 to 4 digits, too.

 

Update to a fix version listed below or a newer version if available.

Article title: How to register to Broadcom Software Product updates and Critical Alerts

https://knowledge.broadcom.com/external/article?articleId=133819

Component: Automation Engine

Automation Engine 12.3.5 - Available
Automation Engine 12.2.8 - Available

Additional Information

Workaround: Stop/start the agent. This will finish the CAU process.