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Dell Support Assist Installer: Download Failed

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Article ID: 201885

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Unable to use Dell support assist installer when using the Web Security Service. 

Cause

The Dell support assist installer and Dell web server are doing certificate pinning.

Environment

  • Windows OS
  • Web Security Service

Resolution

You will need to add the following domains to your SSL exemption policy under Service Mode >  Network > SSL Interception and set the policy to Do Not Intercept.

  • dl.dell.com
  • dl.dell.com-stls-dd.edgesuite.net
  • dl.dell.com-stls-dd.edgesuite.net.globalredir.akadns.net
  • a1996.dscw27.akamai.net

 

Note: The list of domains is subject to change, contact the vendor to provide an updated list of domains.

If you are using Universal Policy Enforcement (UPE), the Management Center administrator will need to update their current SSL interception policy and push the new exemption to the WSS enforcement domain.

Attachments

1603293540077__dell_support_assist.txt get_app