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SYSVW: Need to reset or delete a user's profile in CA Sysview

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Article ID: 201873

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Updated On:

Products

SYSVIEW Performance Management NXBRIDGE - SYSVIEW/ENDEVOR

Issue/Introduction

A new user has gotten their profile messed up and needs it reset.  Now when they log in they get error message:

    GSVX011E Length Error on Parameter 3

Environment

Release : 16.0 and subsequent 

Component : SYSVIEW

Resolution

From a SYSVIEW session (without the User whose profile is incorrect logged on) i

1. Issue the SYSVIEW command: PROFLIB

2. Find the Users profile. It will look like PROFILE_UserId

3. in the Cmd area enter the line command: DLDelete and hit enter. It will delete that UserId current profile.

Once this is done, have the User log into SYSVIEW. It should create a new Profile in the PROFLIB.