SMgr ANALYTICS-BACKEND ends | U00022022 ... exit code='1'

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

When attempting to start the Anyaltic Backend via the Service Manager, the analytic backend immediately end. When reviewing the service manager log you will see the above error message.

20201016/003440.053 - U00022004 Starting process 'ANALYTICS-BACKEND' ...
20201016/003440.053 - U00022005 ... with command line  '/bin/java -jar analytics-backend.jar'.
20201016/003440.053 - U00022006 ... and start directory  ' /apps/data/svc_ara_automic/AnalyticsBackend/backend'.
20201016/003440.055 - U00022007 Process 'ANALYTICS-BACKEND' (ID '33925') successfully started.
20201016/003440.056 - U00022012 Process 'ANALYTICS-BACKEND' (ID '33925') ended.
20201016/003440.056 - U00022022 Process 'ANALYTICS-BACKEND' ended, exit code='1'.

Investigation

• Check the SMD defined directory path
• Ensure no typo or space on the directory path

Cause

Wrong directory path defined in the SMD file

Environment

Release : 12.X

Component : AUTOMATION ENGINE

Resolution

Using your defined directory path, add a DEFINE ANALYTICS-BACKEND line as shown in the example below:

DEFINE ANALYTICS-BACKEND;/opt/automic/External.Resources/JRE/jre1.8.0_101/bin/java -jar analytics-backend.jar;/opt/automic/Automation.Platform/Analytics/backend