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Symantec EDR is Critical: "Connection to Symantec EDR Cloud has failed"

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Article ID: 201788

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Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

In the appliance console of Symantec Endpoint Detection and Response (SEDR), the system health monitor displays the alert "Connection to Symantec EDR Cloud has failed". On Settings> Global, the status of edrc.symantec.com is "Unknown Host"

You will also see a failed attempt to connect in the results of status_check:

Resolution

The EDRC web service was discontinued by BROADCOM on 10/19/2020.

Within EDR Appliance console, please disable all EDR appliance features related to EDRC.

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