Jaspersoft 7.1.1 not releasing RAM memory

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager

Issue/Introduction

The RAM usage is very high in the tomcat being used by Jaspersoft 7.1.7 causing the issue application to fail.

Environment

Release : 17.2

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Cause

Wrong configuration in tomcat

Resolution

1. In Tomcat Java Options remove:

-XX:+UseConcMarkSweepGC
-XX:+CMSClassUnloadingEnabled

2. Add

-XX:+UseG1GC


3. Apply > Restart Services