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Spectrum 10.3.1 on Win2012 Crashing

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Article ID: 201728

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Spectrum 10.3.1 on Win2012 Crashing 

Cause

mdmp file shows the following:

00000008`cac0f300 00007ff9`a84e83bd : 00000000`ef259138 00000000`00000081 00000008`f2b41289 00000008`cac0f469 : libhpse!TrapxTrapReceiver::initialize_socket+0x1fa8200000008`cac0f330 00007ff9`a84f8906 : 00000008`f2b41289 00000008`cac0f469 00000000`00000001 00000000`00000004 : libhpse!TrapxTrapReceiver::initialize_socket+0x1b75900000008`cac0f370 00007ff9`a84ee46b : 00000008`cac0f6d0 00000008`0000017f 00000008`cac1f728 00000008`00000001 : libhpse!TrapxTrapReceiver::initialize_socket+0x2bca200000008`cac0f4b0 00007ff9`a84ea8a5 : 00000008`cac0f6a8 00000008`cac0f6a0 00000008`00000003 00000000`00000002 : libhpse!TrapxTrapReceiver::initialize_socket+0x2180700000008`cac0f540 00007ff9`a84ba41c : 00000008`cac444a0 00000000`00000002 00000008`cac1f728 00000000`00000000 : libhpse!TrapxTrapReceiver::initialize_socket+0x1dc4100000008`cac0f670 00007ff9`a84b99ad : 00000000`00000001 00000000`00000000 00000008`cac1f7d0 00000008`cac64a20 : libhpse!CsHPSETrapReceiver::DoTask+0xb6400000008`cac1f6d0 00007ff9`a84b93cd : 00000000`00000000 00007ff9`a84b9448 00000008`c4a43120 00000008`c4a43120 : libhpse!CsHPSETrapReceiver::DoTask+0xf5

Environment

Release : 10.3.1

Component : Spectrum Core / SpectroSERVER

Resolution

This crash is fixed in 10.4.1+