After configuring SDM and Visualizer with SSL, the following error appears when clicking on a link to open Visualizer from a CI: "Server unavailable. Please contact administrator".
Also during an attempt to login, after entering credentials on the CMDB Administrator login, seeing "Unable to login. Contact Administrator"
Release : All Supported versions
Component : CA CMDB VISUALIZER (New version)
casm.conf has not been updated with the SSL URL's
NX.env may be pointing to the wrong Visualizer location
1. Go to the server where Visualizer is installed
2. Go to Service Desk Manager\bopcfg\www\CATALINA_BASE_VIZ\webapps\CMDBVisualizer\viz-ux\conf
3. Edit casm.conf.js
4. Update file with the SSL URL's for SDM and Visualizer
5. Restart Services
When editing the casm.conf.js in a text editor, there will be two lines that read as follows:
vizserver: 'http://SERVER:9080/CMDBVisualizer/viz', // - example: http://sdmurl:<VIZ_PORT>/CMDBVisualizer/viz
server: 'http://SERVER:8080/CAisd/pdmweb.exe' // - example: http://sdmurl:<SDM_PORT>/CAisd/pdmweb.exe
Update the above two lines per the new secure port, ie:
vizserver: 'https://SERVER:9443/CMDBVisualizer/viz', // - example: http://sdmurl:<VIZ_PORT>/CMDBVisualizer/viz
server: 'https://SERVER:8443/CAisd/pdmweb.exe' // - example: http://sdmurl:<SDM_PORT>/CAisd/pdmweb.exe
For the NX.env, locate the following line and correct the location where Visualizer is running on SSL:
@NX_CMDB_VISUALIZER=http://SERVER:9080/CMDBVisualizer
Change the line to reflect SSL config, ie:
@NX_CMDB_VISUALIZER=https://SERVER:9443/CMDBVisualizer