After configuring SDM and Visualizer with SSL, the following error appears when clicking on a link to open Visualizer from a CI: "Server unavailable. Please contact administrator".
Also during an attempt to login, after entering credentials on the CMDB Administrator login, seeing "Unable to login. Contact Administrator"
casm.conf has not been updated with the SSL URL's
Release : 17.2.9 and 17.3 RU1
Component : CA CMDB VISUALIZER (New version)
1. Go to the server where Visualizer is installed
2. Go to Service Desk Manager\bopcfg\www\CATALINA_BASE_VIZ\webapps\CMDBVisualizer\viz-ux\conf
3. Edit casm.conf.js
4. Update file with the SSL URL's for SDM and Visualizer
5. Restart Services
When editing the casm.conf.js in a text editor, there will be two lines that read as follows:
vizserver: 'http://SERVER:9080/CMDBVisualizer/viz', // - example: http://sdmurl:<VIZ_PORT>/CMDBVisualizer/viz
server: 'http://SERVER:8080/CAisd/pdmweb.exe' // - example: http://sdmurl:<SDM_PORT>/CAisd/pdmweb.exe
Update the above two lines per the new secure port, ie:
vizserver: 'https://SERVER:9443/CMDBVisualizer/viz', // - example: http://sdmurl:<VIZ_PORT>/CMDBVisualizer/viz
server: 'https://SERVER:8443/CAisd/pdmweb.exe' // - example: http://sdmurl:<SDM_PORT>/CAisd/pdmweb.exe