Could you please support us by clarifying how Service Desk "Quick Profile features apply in xFlow, i.e. the ability to have incident history or requirements or contact details in a single module.
Release : 17.x
Component : XFLOW INTERFACE FOR SDM
This is currently provided in the current design.
Just profile information appears when user clicks on the username icon on the ticket page as below. If the requirement is similar to Quick Profile like SDM, it has to be designed and should be handled as an enhancement.
About the process of Enhancement it is done through Idea. You must create an Idea and if it gets many votes it will be included in the list of product improvements and will be available in the next versions.
What is Ideation and How can I participate?