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Email action pack failure with smtps: Can not connect to mail server


Article ID: 201694


Updated On:


CA Automic Workload Automation - Automation Engine


When using the option SMTPS with the  PCK.AUTOMIC_EMAIL to send an email via smtps, the job fails with the error below:

Couldn't connect to host, port: localhost, 465; timeout -1 . Can not connect to mail server at ''.
Connection ERROR: (smtps) to[email protected]
Connection problems to mail server. Aborting ...


Release : 12.3


Versions affected: 1.18 and inferior


The option smtps does not work on PCK.AUTOMIC_EMAIL as expected, the smtp server parameters are not used, instead localhost and port 465 are used.



Using plain smtp over TLS instead of smtps works fine and it's more secure.

Example of a working configuration:

java -jar "email-tool.jar" mail Send -s "" -u "[email protected]" -pwd "yourpassword" -mf "[email protected]" -to "[email protected]" -sbj "Test Email from Automic Action Pack" -b "Test Email from Automic Action Pack" -at "" -prc "smtp" -au "YES" -ll "DEBUG"


Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Package.Email 

Package.Email 1.1.9 - Available 

Additional Information

A bit more information on SMTP, SMTP offers the following default ports.

25 - Used for plain text communication over SMTP protocol

587 - Used for secure communication over SMTP protocol. In this process, the connection will be automatically upgraded to a secured one using TLS (preferred way of communication) before sending username/password to SMTP server.

465 - Used for secure communication over SMTPS protocol. Supports SSL. However, it is legacy and not used anymore.

TLS is more advanced encryption than SSL.