Users are having issues connecting to OWB in Clarity. When installing Open Workbench (OWB) the documentation states that Java Version 1.11 is required for OWB but when they only have 1.11 installed OWB will not open and it fails with the below:
Cannot start or find the Java 1.8 JRE (1). The 1.8 JRE may not have been installed or the registry may be incorrect.
When they install Java 1.8 and launch OWB, the below error instead shows:
Release : All
Component : CA PPM OPEN WORKBENCH (OWB)
This is due to an issue with the Java info in Environment Variables.
Check to make sure Environment Variables are set correctly:
Note: Step 6 may not be required depending on your Windows version.