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RA FTP agent does not start. Failed to connect to any CP.

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Article ID: 201656

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

20201015/144142.704 - U02000196 Next attempt to create a CP connection in '20' seconds.
20201015/144202.714 - U02000159 Initiate reconnect to the AE system.
20201015/144202.715 - U02000072 Connection to system 'AUTOMIC' initiated.
20201015/144204.987 - U02000012 Connection to Server 'cphost:2223' denied.
20201015/144204.987 - java.net.UnknownHostException: cphost
20201015/144204.988 - Failed to connect to any CP.
20201015/144204.989 - U02000196 Next attempt to create a CP connection in '20' seconds.
20201015/144210.978 - U02000041 Shutdown Agent 'RA01'.
20201015/144210.983 - U02000001 Agent 'RA01' version '12.3.0+build.1560758240169' ended normally.

Cause

Configuration.

Environment

Release : 4.x

Component : RA FTP

Resolution

The RA FTP agent ini file had the following entry:

[TCP/IP]
;
; cp: Address of the communication process in the AE system to which the component should connect.
; Allowed formats:
; DNS Name:Port number
; TCP/IP Address:Port number
;
cp=cphost:2223

Once this was corrected to reflect the Automation Engine server name, the RA FT Agent started as expected.

[TCP/IP]
;
; cp: Address of the communication process in the AE system to which the component should connect.
; Allowed formats:
; DNS Name:Port number
; TCP/IP Address:Port number
;
cp=AE_Server:2223