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Expired Token causing CABI Insights Launch button to fail

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Article ID: 201629

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

In jasper server (jasperserver.log) I see the following error:

ERROR TokenService,http-nio-8080-exec-5:164 - Token is already expired

ERROR ExternalAuthenticationProxyFilter,http-nio-8080-exec-5:90 - Exception processing token

ERROR CABIUtil,http-nio-8080-exec-5:69 - com.ca.bicoe.cajasperserver.common.util.CABIExceptionForRunTime: org.springframework.security.authentication.BadCredentialsException: Token is already expired

Environment

Release : 17.3

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Cause

The Jasper SSO token has an expiration time that requires the SDM and Jasper servers to have the same time defined on both servers 

Resolution

Ensure both the SDM and Jasper Server /CABI server date/time are the same.