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larger reports (more than 10 days) don't get emailed

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Article ID: 201619

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

For example, if I produce a report for yesterday’s stats but require it to show all pages in CSV unscaled format the email will be received successfully.

However producing reports that have more data in them for example a report showing monthly stats for all pages (7) and emailing that, the email never appears.

Cause

Internal email servers have max file size limits for attachments.


After enabling debug for email we see this in the DMService.log

ERROR | EmailJobTaskThreadPool-Thread-40 | 2020-10-09 10:29:56,825 | com.ca.im.portal.dm.scheduling.email.EmailJobTask               

      | Error sending e-mail: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 552 4.3.1 Message size exceeds fixed maximum message size

 

org.springframework.mail.MailSendException: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 552 4.3.1 Message size exceeds fixed maximum message size

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

Select first page to send just the first page and a time sensitive link to the full report.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/using/share-data-with-other-users.html

debug email:

https://knowledge.broadcom.com/external/article/138794/