Service start fails with windows Error 193:0xc1

Products

• Data Loss Prevention
• Data Loss Prevention Enforce

Issue/Introduction

When attempting to start the SymantecDLP services on a Windows. Windows presents an error: Error 193:0xc1

Error 193 is a pathing error thrown by windows.

Environment

Symantec Data Loss Prevention

Cause

The windows service registry key was missing double quotes around the path within the Image Name string.

Resolution

Ensure the path to the service executable, if spaces are present, begins and ends with a double quote.

Example:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SymantecDLPNotifierService

Image Name = "C:\Program Files\Symantec\DataLossPrevention\EnforceServer\Services\SymantecDLPNotifier.exe" -s SymantecDLPNotifier.conf