RemoteEDMIndexer on RHEL Linxu throws random SIGSEGV when indexing

Products

• Data Loss Prevention Enterprise Suite
• Data Loss Prevention Core Package

Issue/Introduction

When running the RemoteEDMIndexer on a RHEL server you encounter inconsistent results, with the indexer failing with a SIGSEGV error once in every 4-6 attempts.

 

Environment

Release : 15.x

Component : RemoteEDMIndexer, Install4j

Cause

The instability is caused by the command being called by default through the install4J wrapper.

Resolution

This will be fixed in a future version.

Workarounds:

1. Use a Windows machine for remote indexing

2. On Linux, the workaround is to run the indexer via the JRE directly instead of via the default wrapper. A command for example with default paths for 15.5 is shown below. Double check paths for your environment and for correct line breaks after copy/paste:

/opt/Symantec/DataLossPrevention/ServerJRE/1.8.0_181/bin/java -Dexe4j.moduleName=/opt/Symantec/DataLossPrevention/Indexers/15.5/Protect/bin/RemoteEDMIndexer -Djava.library.path=../lib/native -Djava.util.logging.config.file=../config/IndexerLogging.properties 
-Dcom.vontu.properties=../config/Protect.properties -Djava.protocol.handler.pkgs=com.vontu.util.urlconnection -cp 
../lib/jar/externalindexer.jar:../lib/jar/profiles.jar:../lib/jar/vontukeystorehouse.jar:../lib/jar/profileindexer.jar:../lib/jar/external_idm_common.jar:../lib/jar/profileindex.jar:../lib/jar/docindex.jar:../lib/jar/nlp.jar:../lib/jar/btcommon-api-35.1.3.jar:../lib/jar/btcommon-lib-
35.1.3.jar:../lib/jar/btrli.jar:../lib/jar/btrlp.jar:../lib/jar/btutil.jar:../lib/jar/jceks.jar:../lib/jar/keystorehouse.jar:../lib/jar/security.jar:../lib/jar/vontu_utilities.jar:../lib/jar/cryptojce.jar:../lib/jar/cryptojcommon.jar:../lib/jar/icu4j-charset-
51_2.jar:../lib/jar/jcmFIPS.jar:../lib/jar/jmime.jar:../lib/jar/orai18n-mapping.jar:../lib/jar/orai18n.jar:../lib/jar/rngpack.jar:../lib/jar/symanteccrypto.jar:../lib/jar/symanteccrypto_intg.jar:../lib/jar/vontu.db-ojb-1.0.4.jar:../lib/jar/colt-1.0.3.jar:../lib/jar/icu4j-51.2.jar 
com.vontu.externalindexer.ExternalIndexCreator -data=/var/tmp/yourfile.dat -profile=/var/tmp/yourindex.edm -result=/var/tmp -ignore_date