DX OI - "APM Alarms do not support the action" message, unable to clear or hide any APM Alarm in OI UI
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Article ID: 201612
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Updated On:
Products
DX Operational Intelligence
Issue/Introduction
I am unable to clear or hide any APM Alarm in OI UI. Why?

Environment
Release : 1.3.2
Component : CA DOI OI CONNECTOR
Cause
OI 1.3.2 doesn't support clear or hide actions from OI UI.
From OI 1.3.2 documentation:
Resolution
Workaround: Manually delete the APM alarms from Elastic index using POSTMAN
IMPORTANT NOTES:
1. You must close any ServiceNow incident that has been created for the affected APM alarms before deleting it from the Elastic index.
2. Below actions will permanently delete the alarm(s) from Elastic index
3. DO NOT change the given filter "doc_type_id": "itoa_alarms_apm"
STEP 1: Find the APM alarms you want to delete using the OI UI
Here is an example:
STEP 2: Delete the alarm(s)
First, you can find your Tenant ID via querying elastic:
Endpoint:
http://{Elastic-endpoint}/ao_tenants_1_1/_search?size=200&pretty
For example:
Option 1 : Delete a specific alarm
Endpoint:
http://{Elastic-endpoint}/ao_itoa_alarms_all_1*/_delete_by_query
Syntax:
{
"query": {
"bool": {
"must": [
{
"match": {
"doc_type_id": "itoa_alarms_apm"
}
},{
"match": {
"alarm_unique_id": "<alarm-id>"
}
},{
"match": {
"@tenant_id": "<tenant-id>"
}
}
]
}
}
}
Example:
{
"query": {
"bool": {
"must": [
{
"match": {
"doc_type_id": "itoa_alarms_apm"
}
},{
"match": {
"alarm_unique_id": "ibntest003751-7820caea-2cae-42a2-8028-ab5199328e9f-ibntest003751"
}
},{
"match": {
"@tenant_id": "DOI132-USERSTORE"
}
}
]
}
}
}
Option 2 : Delete all APM alarm
Endpoint:
http://{Elastic-endpoint}/ao_itoa_alarms_all_1*/_delete_by_query
Syntax:
{
"query": {
"bool": {
"must": [
{
"match": {
"doc_type_id": "itoa_alarms_apm"
}
},{
"match": {
"@tenant_id": "<tenant-id>"
}
}
]
}
}
}
Example:
"query": {
"bool": {
"must": [
{
"match": {
"doc_type_id": "itoa_alarms_apm"
}
},{
"match": {
"@tenant_id": "DOI132-USERSTORE"
}
}
]
}
}
}
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