System Hang - Unable to resend broadcast message (Advanced Availability)

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Intermittently system is hanging due to below errors and causing performance issues.
                                  
Errors on BG server as:
                                  
slump_nxd             112 ERROR        server.c   5400 Unable to resend broadcast message 442 requested by node node_name  - message sequence not stored 
                                  
Errors on App server as:

slump_nxd            5928 WARNING      list.c    586 Received out-of-sequence node broadcast 508 from n.n.n.n.  - previous    sequence was 442
       

Cause

 DE57665

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

 

Resolution

Please, check if last  RUXX available for 17.3 include fix for DE57665.

Or open a Technical Support issue to check pointfix availability.