Rally Sync Fails "Problem while retrieving Agile Central integration"

Products

• Clarity PPM SaaS
• CA Agile Central SaaS (Rally)

Issue/Introduction

Issue linking Sandbox, Development or Production Clarity Agile add-in with Rally. After the installation of the AGL addin, the 'Synchronize Agile Central' job is failing with the below error

ERROR 2020-10-15 10:13:13,828 [Dispatch Synchronize Agile Central : [email protected] (tenant=clarity)] client.RallyContext (clarity:[email protected]:11939361__9D40F4BD-1C5C-4CAB-9626-B4B23A3D8702:Synchronize Agile Central) Problem while retrieving Agile Central integration details, no details found for id:rally_dev_integration

Cause

In Clarity, the lookup Integration Area has a value AGILE. 

The lookup has all the values in Upper case which was not matching with what is in the DB and hence the connection was not established. 

Resolution

Create a new lookup value Agile under Integration Area lookup.