Local Protection Engine hangs while loading or is extremely slow to load
Article ID: 201576
Updated On:
Products
Issue/Introduction
The Java console for Symantec Protection Engine (SPE) appears to hang when it has half-way loaded and the expected "Do you want to run this application" java prompt does not appear:
In other cases, the console eventually loads but only after a delay of 30+ seconds.
Cause
Java likely timed out when checking the revocation status of the signed code certificate. To determine if this is the case, enable debut and trace options in the java control panel and enable the java terminal:
After enabling those options, attempt to access the console. If the following error occurs in the java output, then Java has timed out during the certificate revocation check:
security: Failing over to CRLs: java.net.SocketTimeoutException: Read timed out
Something in your environment is preventing Java from performing the necessary network communication to perform the certificate revocation check.
Resolution
The root cause of this is environmental and could be caused by multiple factors. It falls outside of the scope of Broadcom Support to troubleshoot. See below for a workaround to access the console:
Workaround
Disable the certificate revocation check in Java from the Advanced tab in the Java Console:
Additional Information
If the security risk of disabling the revocation check is unacceptable in your environment, you can disable the Java console and manage the scanner in Core Server only mode. For information on managing SPE in Core Server only mode, see the following document:
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