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APS error: Service is NOT installed or is notloadable

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Article ID: 201566

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

APS smportalvfy reports error "Service is NOT installed or is notloadable."

From web agent server, where APS is enabled:

D:\Program Files\CA\webagent\win64\bin>smportalvfy
[APS Version 12.52.0110.2818 - SmPortalVfy Rev 12.52.0110.2818]
10/9/20, 5:47 PM Path: D:\Program Files\CA\webagent\win64\bin\SmPortal.cfg
10/9/20, 5:47 PM Loading Configuration File
10/9/20, 5:47 PM [SM-APS-61046] File Loaded, 130 Lines, 12 with directives, 0errors
10/9/20, 5:47 PM [SM-APS-61068] ------------------------------------------------
Analyzing Configuration
---------------------------------------------------
10/9/20, 5:47 PM [SM-APS-61069] Analysis Complete
Validating Settings
---------------------------------------------------
10/9/20, 5:47 PM [SM-APS-61101] FIPS 140 Cryptographic Mode is full-FIPS ('FIPS-only').
10/9/20, 5:47 PM [SM-APS-61103] Server MyServer at 192.168.xxx.xxx...
10/9/20, 5:47 PM [SM-APS-61080]    SiteMinder Policy Server Version used for APS build is 12.52.0201.6565 (WinNT/2K 6.2 Build 9200)
10/9/20, 5:47 PM [SM-APS-61081]    APSTransponder Version 12.52.0201.6565 Revision 12.52.0201.6565
10/9/20, 5:47 PM [SM-APS-61084]    SmTransact: Version 2 (discovered) installed and loadable
10/9/20, 5:47 PM [SM-APS-61104] Server MyServer as Agent apsagent1...
10/9/20, 5:47 PM [SM-APS-61105] Server MyServer as Agent apsagent1 for Service API.smaps...
10/9/20, 5:47 PM [SM-APS-61076] ERROR: Service is NOT installed or is notloadable.
10/9/20, 5:47 PM [SM-APS-61105] Server MyServer as Agent apsagent1 for Service FPS.smaps...
10/9/20, 5:47 PM [SM-APS-61076] ERROR: Service is NOT installed or is notloadable.
10/9/20, 5:47 PM [SM-APS-61105] Server MyServer as Agent apsagent1 for Service
PortalTest...
10/9/20, 5:47 PM ---------------------------------------------------
Verification FAILED

Cause

The above error code is result of APS is not able to parse the SmTransactversion from Ping() call within SmPortalVfy/main.cpp.
SmTransactversion gets the policy server version.

Make sure policy server version is supported, not EOL, and policy server has APS enabled during initial install and configuration.
 
Windows: Add %NETE_WA_PATH% (for example, C:\Program Files\CA\webagent\win64\bin) as the first value of the PATH environment variable and then restart the machine.
UNIX: Source the environment script of Web Agent

Set environment variable SMPORTAL environmental variable to point to SmPortal.cfg file path.

Verify content of SmPortal.cfg for any configuration error.

Ensure that FIPS mode is configured in the SmPortal.cfg file to successfully run the SmPortalVfy.exe utility.

Environment

Release : 12.8.03

Component : SITEMINDER ADVANCED PASSWORD SERVICES

Resolution

Customer's policy server did not have APS enabled.

Additional Information

DE396460