Unable to connect to new EEM

Products

• Automic Automation Intelligence

Issue/Introduction

AAI Admin exported out his JAWS EEM Policy from one EEM server to another and now gets the following error:

[EIAMServiceImpl-4] ERROR com.ca.eiam.jpoz.PozFactory  - checkForFailoverNumber - Could not communicate with the EEM Server [], server returned with errorcode – 846

when logging in

Environment

Release : 6.0.x

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

Within EEM:

• Login into the JAWS application with the eiamadmin user
• Go to Manage Access Policies tab
• On the left hand pane 
• Select under the Access Policies ->JAWSApplication
• Than select Simple Login Policy on the right hand pane
• In the section "Identity Access Control List Configuration"
• Click on the "search identities"
• Find you user and click search
• Highlight your user once found
• Select the bottom arrow to add that user in
• Select the permissions that you want to give the user
• Save the changes
• Than the user will be able to log into AAI.

Additional Information

Alternatively you can update the default identity permissions as well.