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Device Context Report missing pages for select devices

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Article ID: 201529

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Context Reports have had pages added that are specific to selected Device Types.

Why are these pages seen for some devices but not others, when the devices compared are the same devices?

Cause

Missing sysServices.0 OID and/or it's value resulting in different type for one device, the one missing the pages.

Environment

All supported Performance Management releases

Resolution

The properly working device that returns a valid sysServices.0 OID and value has a Type that matches the custom page.

Ensure the Type set on the Device reported on matches the Type configured for the custom page in the Context Report.