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APM Infrastructure Agent could not be started, Exited with status 1 & Uninstalling Host Monitor

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Article ID: 201504

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Hi All,

We tried to install APMIA on AIX. However we are facing issue and getting below error in logs.

Same thing it is working in Stage

go67314:/apps/dem/apmia #cat APMIA_install.log

*******************Thu [INFO]********************
[INFO] Current Shell: /usr/bin/ksh
[INFO] Home Directory: /root
[INFO] Your O/s Type: AIX
[INFO] Current directory: /apps/dem/apmia
[INFO] User gave invalid option for this Script.

*******************Thu [INFO]********************

[INFO] Current Shell: /usr/bin/ksh
[INFO] Home Directory: /root
[INFO] Your O/s Type: AIX
[INFO] Current directory: /apps/dem/apmia
[INFO] APM Infrastructure Agent user entered install
[INFO] APM Infrastructure Agent home /apps/dem/apmia
[INFO] APM Infrastructure Agent Installation In Progress...
[INFO] APM Infrastructure Agent installation mode is with Host Monitoring Agent.
[INFO] 1691 port is free
[INFO] Extracting tar files
[INFO] Calling installer to install sysedge
[INFO] Setting HOSTMONITOR_HOME to CA_SystemEDGE_Core
[INFO] ./ca-setup.sh install -p 1691
Starting CA SystemEDGE service.
Host Monitoring Agent Installation is Completed with Exit Status as 0. If exit status is non zero please check CA_SystemEDGE_Core/sysedge_install.log and APMIA_install.log
creating default service file for sysedge using SRC...
[INFO] Updating log4j in IntroscopeAgent.profile with logfile
Detected AIX:
Installing the APM Infrastructure Agent daemon...
0513-071 The apmia Subsystem has been added.
Starting APM Infrastructure Agent with SRC...
Waiting for APM Infrastructure Agent..................
WARNING: APM Infrastructure Agent may have failed to start.
[INFO] APM Infrastructure Agent could not be installed/started.
[INFO] Uninstalling HostMonitor
[INFO] sh ca-setup.sh uninstall
Stopping CA-SystemEDGE service.
uninstall completed
[INFO] removing default service file for sysedge using SRC...
Detected AIX:
APM Infrastructure Agent is not running.
Removing APM Infrastructure Agent daemon...
0513-083 Subsystem has been Deleted.
APM Infrastructure Agent Uninstallation Completed.

*******************Thu [INFO]********************
[INFO] Current Shell: /usr/bin/ksh
[INFO] Home Directory: /root
[INFO] Your O/s Type: AIX
[INFO] Current directory: /apps/dem/apmia
[INFO] APM Infrastructure Agent user entered status
APM Infrastructure Agent (not installed) is not running.

*******************Thu [INFO]********************
[INFO] Current Shell: /usr/bin/ksh
[INFO] Home Directory: /root
[INFO] Your O/s Type: AIX
[INFO] Current directory: /apps/dem/apmia
[INFO] User gave invalid option for this Script.

*******************Thu [INFO]********************
[INFO] Current Shell: /usr/bin/ksh
[INFO] Home Directory: /root
[INFO] Your O/s Type: AIX
[INFO] Current directory: /apps/dem/apmia
[INFO] APM Infrastructure Agent user entered force_start

[INFO] APM Infrastructure Agent Force Start in Progress...
[INFO] Host Monitoring Agent is not present at /apps/dem/apmia.

[INFO] APM Infrastructure Agent installation mode is with Host Monitoring Agent.
[INFO] APM Infrastructure Agent Host Monitor to be install.
[INFO] 1691 port is free
[INFO] Extracting tar files
[INFO] Calling installer to install sysedge
INFO] Setting HOSTMONITOR_HOME to CA_SystemEDGE_Core

[INFO] ./ca-setup.sh install -p 1691
Starting CA SystemEDGE service.
[INFO] Host Monitoring Agent Installation is Completed with Exit Status as 0. If exit status is non zero please check CA_SystemEDGE_Core/sysedge_install.log and APMIA_install.log
[INFO] Updating log4j in IntroscopeAgent.profile with logfile
[INFO] APM Infrastructure Agent could not be started, Exited with status 1

[INFO] sh ca-setup.sh uninstall
Stopping CA-SystemEDGE service.
uninstall completed
go67314:/apps/dem/apmia #.

Environment

Release : SAAS

Component : MOBILE API

Resolution

Customer to test in 5.9.6 version of sysedge.