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AutoSys GA 12 Linux install fail

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Article ID: 201460

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - System Agent (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent CA Workload Automation AE

Issue/Introduction

AutoSys 12 install failing - what might I be doing wrong?

It says host not reachable but the host IS reachable - and what do I do about that library bitness error?

I looked in the Broadcom support search and it says create a soft link to the 12.1 - the soft link is already there!

 

===============================================================================
Database Validation
-------------------

Warning:
[CAUAJM_W_114005] The following host(s) are unreachable:
"xxxxxxxxxxxx.xxxxxxxxx.com"

Do you want to proceed?

  ->1- Yes
    2- No

ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE
   DEFAULT:

 

===============================================================================
Primary Event Server Properties
-------------------------------

Specify the following information to access the database.

Note: Tnsnames.ora file should have read permissions to the user running
AutoSys services.

Oracle home directory (Default: /apps/oracli/sysadm/12.1.0.2_32):

TNS admin directory (Default: /apps/oracli/sysadm/admin/network):

 

===============================================================================
Database Validation
-------------------

Error:
[CAUAJM_E_119009] Unable to determine the bitness of the library. Or,
"libclntsh.so" is not a 64-bit client shared library.

 

Environment

Release : 12

Component : CA Workload Automation AE (AutoSys)

Resolution

1. Use 64-bit version of Oracle Client instead of the 32-bit versoin.
2. Use the correct tns alias, host name.
3. Install the schema without creating tablespace, users and roles which already exist in the database.
4. Install the product without creating the schema.