EEM lost all applications after the restart and does allow to log users from AD/internal store

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• Process Automation Manager

Issue/Introduction

EEM lost all applications after the restart and does allow to log users from AD/internal store

Error in the EEM logs:

WARN : Setting pswitch to autodetect StartTLS protocol [116]

WARN : Certificate 'config/ssld/personalities/itechpoz.pem' is outside of validity date range

WARN : Unable to get certificate from 'config/ssld/personalities/itechpoz.pem' [116]

WARN : set_cert_stuff failed [116] 

WARN : Cannot get personality [116]

WARN : Cannot create an SSL context

Environment

Service Management 17.x

Resolution

Follow the steps below to re-create certificate and replace with a self-signed certificate:

1.  On the CA EEM Server where the certificates have to be issued, navigate to the following location:

EIAM_HOME/bin

2.  Execute the following command:

java -jar eiam-clustersetup.jar

3. A confirmation message appears.
Type Y and press Enter.

4.  Execute the following command

modifycerts

5.  The following message appears:

Enter Certificate KeyLength [default = 1024]

Do one of the following steps:
To accept the default KeyLength, press Enter.
To specify a different KeyLength, type the desired option and press Enter

Additional Information

How to Generate the Certificates