search cancel

OneClick Client-Webapp Hangs When MibTools is Launched

book

Article ID: 201457

calendar_today

Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

 

Attempting to open the MIB Tools in either the WebApp Oneclick or native Java (AdoptOpenJDK) Causes high CPU and/or Memory utilization.
  The only recourse is to 'kill' the processes.  

 

 

Cause


The memory configuration for the OneClick client was not set high enough. When MibTools was launched there was not enough
   memory available to load all the mib data and as a result the java process was in a constant Garbage Collection cycle causing
   high cpu utilization and the client to become unresponsive.

Environment

Release : 10.4.x / 20.2

Component : Spectrum OneClick

Resolution


Increase the maximum memory allocation for the OneClick client.

In one case the memory was set to 512M and increasing back to 1024M resolved the problem. In large environments it might
  be necessary to increase this a little higher.


OneClick Console

 

 

OneClick Webapp

 

 

Attachments