EMS Probe keeps failing and restarting

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

EMS Probe keeps failing and restarting.

Oct 14 10:41:27:410 [main, ems] Probe exception: 
Oct 14 10:41:27:411 [main, ems] java.lang.IllegalArgumentException: Missing nimbus component name
 at com.nimsoft.nimbus.client.core.AbstractNimbusComponent.<init>(AbstractNimbusComponent.java:7)
 at com.nimsoft.nimbus.client.core.NimbusHub.<init>(NimbusHub.java:20)
 at com.nimsoft.nimbus.client.core.NimbusFactory.newHub(NimbusFactory.java:48)
 at com.nimsoft.nimbus.client.core.NimbusFactory.newRobot(NimbusFactory.java:57)
 at com.nimsoft.events.probe.EMSProbe.cleancache(EMSProbe.java:167)
 at com.nimsoft.events.probe.EMSProbe.main(EMSProbe.java:76)

Oct 14 10:41:28:257 [4988] Controller: Max. restarts reached for probe 'ems' (command = <startup java>)

Environment

Release : 9.2.0

Component : UIM - EMS 10.24

Cause

- ems version 10.24 is for UIM 20.3

Resolution

1. Download ems 10.21 HF1 from https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233

2. Renamed ems folder

3. Installed ems_10.2.1_HF1.zip

4. Checked log and ems was healthy again.

[ems] Dispatching to / to api/ems/alarms 
Oct 14 13:01:56:103 [attach_socket, ems] Dispatching to / to api/nas/alarms 
Oct 14 13:02:07:388 [attach_socket, ems] Dispatching to /{id} to api/nas/alarms 
Oct 14 13:02:07:521 [attach_socket, ems] Dispatching to /{id} to api/ems/alarms 
Oct 14 13:02:07:660 [attach_socket, ems] Dispatching to /alive to api/nas/alarms 
Oct 14 13:02:07:786 [attach_socket, ems] Dispatching to / to api/ems/alarms 
Oct 14 13:02:09:135 [attach_socket, ems] Dispatching to / to api/nas/alarms 
Oct 14 13:02:11:833 [attach_socket, ems] Dispatching to /alive to api/nas/alarms 
Oct 14 13:02:11:956 [attach_socket, ems] Dispatching to / to api/ems/alarms 
Oct 14 13:02:13:162 [attach_socket, ems] Dispatching to / to api/nas/alarms 
Oct 14 13:02:28:635 [attach_socket, ems] Dispatching to /alive to api/nas/alarms 
Oct 14 13:02:28:760 [attach_socket, ems] Dispatching to / to api/ems/alarms 
Oct 14 13:02:30:056 [attach_socket, ems] Dispatching to / to api/nas/alarms