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Chrome and/or Edge freezes on file upload with DLP 15.5 or DLP 15.7

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Article ID: 201410

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Updated On:

Products

Data Loss Prevention Data Loss Prevention Endpoint Prevent Data Loss Prevention Endpoint Suite

Issue/Introduction

When uploading a file chrome or edge becomes unresponsive.
Also may lead to excessive file locks. 

Cause

Orphaned Edge/Chrome processes 

Environment

Release : 15.5.0218 / 15.7.101 - 15.7.105

Component :Endpoint Agent

Resolution

A public hotfix has been released on the 15.5mp2 branch(15.5.0219) 
A public hotfix will be available on 15.7.1x by 10/16/2020