Workflows failing on touchpoints
Article ID: 201408
Updated On:
Products
Issue/Introduction
Workflows failing to run on two touch points.
Server_A being priority one and Server_B being priority two. The PAM agent service on Server_A will not stay started so it fails the Server_B, that is running, but it is having an issue related to communicating to the ITPAM server.
On one agent (Server_A) the agent stops and when we start it is stops again. Error observed in the log file:
2020-10-13 08:52:15,993 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] Mapping File serviceOperationMappingFilenot Found. This may be available at GUI or Source.
2020-10-13 08:52:16,008 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] SimpleCastorXMLUtil.getMapping: failed to find mapping serviceOperationMappingFile file: serviceOperationMappingFile
2020-10-13 08:54:55,988 ERROR [com.optinuity.c2o.installer.LaunchAgentJnlp] [erSimpleAppMain] LaunchAgentJnlp.main: agent startup failed:
netx.jnlp.LaunchException: Fatal: Launch Error: Could not launch JNLP file.
at netx.jnlp.Launcher.launchApplication(Launcher.java:313)
at netx.jnlp.Launcher$TgThread.run(Launcher.java:466)
Caused by: java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at netx.jnlp.Launcher.launchApplication(Launcher.java:305)
... 1 more
On Server_B it stays started but the following error is observed and the service does not stop.
2020-10-13 09:05:37,271 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] Mapping File serviceOperationMappingFilenot Found. This may be available at GUI or Source.
2020-10-13 09:05:37,271 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] SimpleCastorXMLUtil.getMapping: failed to find mapping serviceOperationMappingFile file: serviceOperationMappingFile
2020-10-13 09:05:42,482 WARN [com.optinuity.c2o.util.SSLCertificateUtilities] [A Agent Startup] Setup to accept all SSL Certificates
2020-10-13 09:05:42,528 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [ Timer-3] Content is not allowed in prolog.
org.exolab.castor.xml.MarshalException: Content is not allowed in prolog.{File: [not available]; line: 1; column: 1}
at org.exolab.castor.xml.Unmarshaller.convertSAXExceptionToMarshalException(Unmarshaller.java:755)
When a workflow runs on Server_B it shows the following error, where 7583 is the ITPAM main server
2020-10-13 08:42:27,271 WARN [com.optinuity.c2o.transport.Client] [ Thread-104] IO Error or connection aborted while executing request or processing HTTP response.
org.apache.http.conn.HttpHostConnectException: Connection to http://Orchestrator_Server:80 refused
at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:190)
at org.apache.http.impl.conn.AbstractPoolEntry.open(AbstractPoolEntry.java:151)
at org.apache.http.impl.conn.AbstractPooledConnAdapter.open(AbstractPooledConnAdapter.java:125)
at org.apache.http.impl.client.DefaultRequestDirector.tryConnect(DefaultRequestDirector.java:645)
at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:480)
Environment
Release : 4.3
Component : Process Automation
Resolution
Reason could be that the agent on Server A was using the local system account and it also is more like to be corrupted, by just reinstalling the agent it will not be added back to the console because we have to change it to use a domain service account and it starts as expected.
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