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Unable to change Task to Completed in OWB

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Article ID: 201358

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

The task shows completed in Clarity PPM but when opening in Open Workbench, it shows as Started and will not Save when updated to Completed.

STR

  1. Open project with Task and Assignments in Clarity
  2. Change Status to Completed.  This Saves correctly.
  3. Open project in Open Workbench
  4. See that the Task has changed to Started
  5. Update the Task to Completed.  Save

Expected Results - The task will stay as completed when opened in Open Workbench

Actual Results - The task changes to Started when opened in Open Workbench.  When trying to change it back to Completed, it will not Save

 

Cause

The ETC table in the database has a very small amount (<0.009).  Since there is a two decimal limit on the UI, it shows as Zero.

Environment

Release : 15.8.1

Component : CA PPM SAAS APPLICATION

Resolution

  1. Open the Task Properties in OWB
  2. Go to Resources tab
  3. Under Assignments>>Estimates, update all of them to Zero (even if they already show zero).  Save.

Now you will be able to update the Task Status