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DCs not showing devices after upgrade to 20.2

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Article ID: 201352

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

All of my collectors show the green check marks but the devices don't show up when you click the checkbox next to the collector

Environment

DX NetOps 20.2

Cause

The collectors were assigned to different IP domains and tenants

Resolution

This is functioning as designed.  The call made to DA is tenant scoped, so if you are logged into the Default tenant, you can only see Default tenant items.  You would have to administer another tenant to see the devices associated to that tenant

Additional Information

Administer a tenant: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/administer-tenants.html