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Java agent stopped reporting to MOM from AWS Microservices environment.

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Article ID: 201351

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

Seeing Java agent stopped reporting from AWS Microservices environment.  Earlier it was reporting successfully but now stopped.  I have cleared old logs and restarted applications. 

We do not see any logs generated in CA Wily logs folder.

We are using below command to start Wily agent and the  Application:

nohup java -javaagent:/opt/local/sprcaapp/home/Microservices/wily/Agent.jar -DagentProfile=/opt/local/sprcaapp/home/Microservices/wily/core/config/IntroscopeAgent.profile -Dintroscope.agent.agentName=SPACE -XX:MetaspaceSize=128m -XX:MaxMetaspaceSize=128m -Xmx1024m -Xms1024m -XX:NewSize=512m -XX:MaxNewSize=512m -XX:+HeapDumpOnOutOfMemoryError -XX:+UseParallelGC

Cause

Permissions

Environment

Release : 10.5

Component : APM Agents

Resolution

Group Permissions issue from the app folder accessing Agent.jar. Starting Agent.jar from command line or shell script worked