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Rally: Password rejected after resetting password

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Article ID: 201340

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Updated On:

Products

CA Agile Central SaaS (Rally)

Issue/Introduction

User cannot perform a password reset (multiple attempts).  This account is not disabled at this time.

He has tried the "Forgot" link, as well as asking me (subadmin0 to launch a new password link.)

In all cases, he receives the new link and goes through the reset process.  But afterward, when he is presented with the login page, the new password is rejected.

Environment

Release : SAAS

Component : AGILE CENTRAL

Resolution

The user navigated to rally1.rallydev.com and used incognito mode to login.  Incognito mode was what worked.  It seems there was a caching issue.