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Agent will show disconnected when clicking refresh button on AWI

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Article ID: 201317

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

An Agent will show disconnected when clicking refresh button on AWI.

For example for the first refresh it shows agent connected, more refresh shows agent disconnected .

 

The error message below is present in the agent log.

Disconnected from '*ID84' (socket handle = 's=9,ID=84').


Environment

Release : 12.x

Component : AUTOMATION ENGINE

Resolution

The issue is transient. The agent gets connected at some point.

 

Troubleshooting steps:

If the issue reoccurs, please do the following:

 

-Enable the tracing on the agent with tcp/ip=9

-Enable the WP with tcp/ip=2 and db=3

-Enable the CP to which the agent is connected with tcp/ip=9

-Reproduce the issue.

 

Then, please send us the following:

-The complete and zipped temp directory of the AE server

-The log and trace file of the agent