An Agent will show disconnected when clicking refresh button on AWI.
For example for the first refresh it shows agent connected, more refresh shows agent disconnected .
The error message below is present in the agent log.
Disconnected from '*ID84' (socket handle = 's=9,ID=84').
Release : 12.x
Component : AUTOMATION ENGINE
The issue is transient. The agent gets connected at some point.
If the issue reoccurs, please do the following:
-Enable the tracing on the agent with tcp/ip=9
-Enable the WP with tcp/ip=2 and db=3
-Enable the CP to which the agent is connected with tcp/ip=9
-Reproduce the issue.
Then, please send us the following:
-The complete and zipped temp directory of the AE server
-The log and trace file of the agent