This document provides a step-by-step procedure for using a string-type custom field with the pdm_text_cmd.
The basic solution is to add the relevant entry to $NX_ROOT\site\mods\text_api.cfg,.
If necessary, create your own custom method and reference it in the entry - the details of how to do that are not included here.
Release: 12.6 or higher
Component: CA Service Desk Manager