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HTTP Error 500 - Internal Server Error logging into Web Viewer 11.5

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Article ID: 201273

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

After a new install of Web Viewer 11.5, this error is displayed when logging on:

The page cannot be displayed because an internal server error has occurred.
Detailed Error Information:
Module    IsapiModule
Notification    ExecuteRequestHandler
Handler    ISAPI-dll
Error Code    0x800700c1

 

Requested URL    http://cawebviewp2ocb:80/DVWebScripts/CADocVw.dll?LoginChange
Physical Path    C:\Program Files (x86)\CA\UnicenterOutputManagementWebViewer\Scripts\CADocVw.dll
Logon Method    Anonymous
Logon User    Anonymous

 

Cause

32 bit applications were not configured as allowed under IIS

Environment

Release : 11.5

Component : CA Output Management Web Viewer

DVWEB

Resolution

Allowing 32 bit applications

  1. Open IIS
  2. Go to current server – > Application Pools
  3. Select the Web Viewer application pool 
  4. Click Advanced setting or Application Pool Default
  5. Set Enable 32-bit Applications to True