XOG error via URL: Reference is not allowed in Prolog

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

I'm getting a XOG error when XOGing out and attempting to XOG back in from the Clarity URL.

XOG error: Reference is not allowed in Prolog

Environment

Release : All Supported

Component : CA PPM XML OPEN GATEWAY (XOG)

Cause

XOG using UI XOG utility is not a supported feature. Xogging via the internal Clarity UI, is not supported

Resolution

Use the XOG Client Software, as this is the officially supported method.  The XOG Client can be downloaded from Administration->Client Downloads in Clarity.

Additional Information

Reference: Tips on searching for known Clarity Issues using Self Service