XOG error via URL: Reference is not allowed in Prolog

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

I'm getting a XOG error when XOGing out and attempting to XOG back in from the Clarity URL.

XOG error: Reference is not allowed in Prolog

Cause

XOG using UI XOG utility is not a supported feature. Xogging via the internal Clarity UI, is not supported

Environment

Release : All Supported

Component : CA PPM XML OPEN GATEWAY (XOG)

Resolution

Use the XOG Client Software, as this is the officially supported method.  The XOG Client can be downloaded from Administration->Client Downloads in Clarity.

Additional Information

Reference: Tips on searching for known Clarity Issues using Self Service