Frontend and Backend missing in ATC

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

 

Websphere agents are collecting Frontend and Backend metrics which are showing up in Webview, but are not showing up in Teamcenter views

The agents are showing in the Agents view in Team Center but no other evidence of them.

 

 

Cause

 

Team Center data processing is based on transaction traces.

In this scenario, no traces are present under Frontends or Backends to be seen in WebView / Workstation.

However there are traces showing as part of Automatic Entry Point detection.

Environment

Release : 10.7.0

Component : APM Agents

Resolution

 

The Frontends detected as part of Automatic Entry Point detection have been promoted to actual Frontends

The agent components can then be viewed in Team Center.

Additional Information

 

Documentation on converting entry points to Frontends

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/10-7/implementing-agents/java-agent/advanced-instrumentation/probebuilder-directives.html#concept.dita_bf825fd30e0a0fa5248bfaf42e1a9aa2feaf2ed3_ConvertEntryPointsCreatePBDstoConvertEntryPointstoFrontends