Inactive Attributes in ServicePoint

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

Issue:
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Inactive dropdown values are displaying in Service Point interface.

Environmental Details:
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USRD 17.3 RU1

Steps:
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# Make any dropdown field values as inactive, ex: Impact, Urgency etc.

# Ex: Made Impact value 5 as inactive in 17.3 RU1 install:

In standard GUI ticket 5 does not display:

Now tested in Service Point:

It displays value 5.

# Same behavior noted for other dropdown fields.

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

This is a known defect and is currently under investigation by Engineering team with defect id - DE58249.
Kindly raise a case with support to know the status of Defect.

Additional Information

For inactive CI's: https://knowledge.broadcom.com/external/article?articleId=185711