Continuous ServiceDesk disconnect and reconnect errors in Spectrum tomcat logs. This messages are repeated every one minute.
Oct 08, 2020 10:45:03.349 - Connection to Service Desk service has been lost. Reconnect timer started.
Oct 08, 2020 10:45:03.458 - Connection to Service Desk web service has been established.
Oct 08, 2020 10:46:03.460 - Connection to Service Desk service has been lost. Reconnect timer started.
Oct 08, 2020 10:46:03.522 - Connection to Service Desk web service has been established.
Release : 10.x
Component : MITS SPECTRUM INTEGRATION
This is known issue in ServiceDesk. This is fixed in 126.96.36.199 and 188.8.131.52.
Worked under defect
DE54078 :- Spectrum Alarm Submit service desk error message because of ServerStatus wrong. Spectrum and CA SDM integration Test works, but when SDM ticket creation is attempted via a Spectrum Alarm, got an error message. SPC-OCC-10262: Error launching serviceDesk/createTicket?alarmId=5e66f49-51c1-
The ServiceDesk patch can be downloaded from below link.
For more information open a Support Ticket with Servicedesk Product.