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CyberArk Integration fails with invalid username or password

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Article ID: 201186

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

When setting up the initial CyberArk configuration, the running of a JOBS fails with invalid username or password

Cause

Incomplete configuration/unsupported versions

Environment

Release : 12.3

Component : AUTOMIC WEB INTERFACE

Resolution

Please do the following:

1.) Confirm the value in UC_VAULT_CYBERARK includes the correct appID

2.) Confirm the utilized Login object contains a user that had access to the system to execute jobs outside of cyberark.

3.) Restart the JWP's

4.) Confirm that both the Server and Agent are on 12.2 at minimum.