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Device data collection issue in CA-PM

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Article ID: 201177

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We have generated a port utilization bits-in & out for this device interface

Collected data was too high, but device showing very less data was tranferred. 

Both are showing huge difference in collected data.

 

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Cause

Device send the data in ifHCInOctets 

 

Resolution

CAPM will receive the value in octets from device

It will convert that value to bits by multiplying with 8 hence you are seeing the values are high.

Example:

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