Device data collection issue in CA-PM

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

We have generated a port utilization bits-in & out for this device interface

Collected data was too high, but device showing very less data was tranferred. 

Both are showing huge difference in collected data.

 

Cause

Device send the data in ifHCInOctets 

 

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

CAPM will receive the value in octets from device

It will convert that value to bits by multiplying with 8 hence you are seeing the values are high.

Example: