Device data collection issue in CA-PM

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

We have generated a port utilization bits-in & out for this device interface

Collected data was too high, but device showing very less data was tranferred. 

Both are showing huge difference in collected data.

 

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Cause

Device send the data in ifHCInOctets 

 

Resolution

CAPM will receive the value in octets from device

It will convert that value to bits by multiplying with 8 hence you are seeing the values are high.

Example: