DE58174 - Service Point Mobile - Inactive 'Create a generic ticket'

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Customer needs to inactivate the option to create "Generic Ticket" in Service Point Mobile.

Is it possible to inactivate this option?

Environment

Release : 17.2

Component : XFLOW INTERFACE FOR SDM

Resolution

This is not currently possible, for this to occur an improvement in the product must be made, and for this to occur an Idea must be created and must be well voted on in our community.
Below the link to create the Idea.

https://community.broadcom.com/ideation/allideas