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SDN Manager disconnects from Spectrum and log shows Invalid Time Filter

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Article ID: 201172

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

We are seeing alot of events and alarms that the VNA SDN Manager is losing connection: 

 

Critical Oct 8, 2020 10:40:21 AM EDT   SDN Manager SPECTRUM is unable to contact the SDN Gateway.SDN Gateway Server Hostname: spectrum_SS SDN Gateway port: SDN_Server.r1-core.r1.spec.net Contact Lost Alarm in SPECTRUM will be generated. 0x6730000 System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager Network model ( name - SDN Manager, type - SDNManager ) contains no models that have been contacted or alarmed. 0x1030f System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager Inference handler has disasserted alarms on Network model ( name - SDN Manager, type - SDNManager ). 0x10310 System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager The integration server on has started and successfully contacted the SDN Gateway.SDN Gateway Server IP: spectrum_SS SDN Gateway port: SDN_Server.r1-core.r1.spec.net. 0x6730001 System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager Inference handler has disasserted alarms on Network model ( name - SDN Manager, type - SDNManager ). 0x10310 System  
Critical Oct 8, 2020 10:40:21 AM EDT Oct 8, 2020 10:40:21 AM EDT SDN Manager SPECTRUM is unable to contact the SDN Gateway.SDN Gateway Server Hostname: spectrum_SS SDN Gateway port: SDN_Server.r1-core.r1.spec.net Contact Lost Alarm in SPECTRUM will be generated. 0x6730000 System System
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager Network model ( name - SDN Manager, type - SDNManager ) contains no models that have been contacted or alarmed. 0x1030f System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager Inference handler has disasserted alarms on Network model ( name - SDN Manager, type - SDNManager ). 0x10310 System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager The integration server on has started and successfully contacted the SDN Gateway.SDN Gateway Server IP: spectrum_SS SDN Gateway port: SDN_Server.r1-core.r1.spec.net. 0x6730001 System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager Inference handler has disasserted alarms on Network model ( name - SDN Manager, type - SDNManager ). 0x10310 System  
Critical Oct 8, 2020 10:40:21 AM EDT Oct 8, 2020 10:40:21 AM EDT SDN Manager SPECTRUM is unable to contact the SDN Gateway.SDN Gateway Server Hostname: spectrum_SS SDN Gateway port: SDN_Server.r1-core.r1.spec.net Contact Lost Alarm in SPECTRUM will be generated. 0x6730000 System System
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager Network model ( name - SDN Manager, type - SDNManager ) contains no models that have been contacted or alarmed. 0x1030f System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager Inference handler has disasserted alarms on Network model ( name - SDN Manager, type - SDNManager ). 0x10310 System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager The integration server on has started and successfully contacted the SDN Gateway.SDN Gateway Server IP: spectrum_SS SDN Gateway port: SDN_Server.r1-core.r1.spec.net. 0x6730001 System  
  Oct 8, 2020 10:40:21 AM EDT   SDN Manager Inference handler has disasserted alarms on Network model ( name - SDN Manager, type - SDNManager ). 0x10310 System  
Critical Oct 8, 2020 10:40:21 AM EDT Oct 8, 2020 10:40:21 AM EDT SDN Manager SPECTRUM is unable to contact the SDN Gateway.SDN Gateway Server Hostname: spectrum_SS SDN Gateway port: SDN_Server.r1-core.r1.spec.net Contact Lost Alarm in SPECTRUM will be generated. 0x6730000 System

System

 

Also, the tomcat log file notes an invalid time filter:

Oct 08, 2020 12:43:42.182 (Grizzly(2)) (SDNIntegrationServlet) -  Connection closed.. Reason:CloseReason[1003,Invalid time filter]

Oct 08, 2020 12:43:42.358 (pool-486254-thread-1) (SDNIntegrationServlet) -  unable to connect to SDN Gateway through webSocket

com.ca.em.sdn.gateway.broker.common.exception.GatewayException: Invalid time filter

        at com.ca.em.sdn.gateway.broker.common.client.NotifierTask.notifyListeners(NotifierTask.java:103)

        at com.ca.em.sdn.gateway.broker.common.client.NotifierTask.run(NotifierTask.java:37)

        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

        at java.lang.Thread.run(Thread.java:748)

Environment

Release : 10.4.1

Component : Spectrum Core / SpectroSERVER

Resolution

This is resolved in VNA version 3.7.7 and higher.