10.4.2.1 - Install Issue Installer User Interface Mode Not Supported

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

We have an issue with the installation of patch 10.4.2.1 on the Linux - The installer won't launch and return the message:

Installer User Interface Mode Not Supported

It's interesting because all requested rpm should be installed and we haven't issues with previous installations (10.4.2.0). Just 10.4.2.1/20.2.3 has a problem.

.history file 

10.4.0.0.95 10/25/2019 18:05,tomct_cus|,SUCCESS
10.4.1.0.215 02/26/2020 09:11,tomct_cus|,SUCCESS
10.4.2.0.189 10/09/2020 11:09,tomct_cus|,SUCCESS

redhat-release
Red Hat Enterprise Linux Server release 7.8 (Maipo)

Environment

Release : 20.2.3 / 10.4.2.1

Component : Spectrum Core / SpectroSERVER

Cause

The 32-bit version of the libXtst required package is not installed.

[email protected]_host:~$ rpm -qa | grep ^libXtst
libXtst-1.2.3-1.el7.x86_64

DX NetOps Spectrum 10.4.2 - System Requirements for Linux

Resolution

Install the required 32-bit (i686) version of libXtst package as root.

[email protected]_host:~$ rpm -qa | grep ^libXtst
libXtst-1.2.3-1.el7.x86_64

[email protected]_host:~$ yum install libXtst-1.2.3-1.el7.i686

[email protected]_host:~$ rpm -qa | grep ^libXtst
libXtst-1.2.3-1.el7.x86_64
libXtst-1.2.3-1.el7.i686

Additional Information

The libXtst provides an X Window System client interface to the Record extension to the X protocol.