The CA Identity Manager Password Sync Agent (PSA) is logging the error message below:
20200903.00:25:58. TID=1998. ! Information: Password Sync. Agent gave up waiting for a reply from eTrust Admin Server for '<server_name>'.
Reported from: .\pswdntfy.cpp:414.
Reason: Timeout expired during 'modify' request. eTrust Admin Server is likely too busy to respond.
Release : 14.x
Component : IdentityMinder(Identity Manager)
The Message reported by the PSA (Password Sync Agent) is an INFORMATION message and not an error. It means the eTAdmin server was not been able to process a change request in the time defined in the configuration file ('eta_pwdsync.conf').
If this is a one-off issue, you may not need to do anything, but if these issues persist you can increase the 'Timeout' in the configuration file as follows:
[Timeout] password_update_timeout=5
This value may need to be fine-tuned according to eTAdmin server performance.
Note:
If your AD domain contains several Domain Controllers we would recommend that you add the following part for all installed PSAs.
[Server] machine_account=no
This stops the PSA from managing account password synchronization between DC's themselves.