Enable file upload detection for Zoom in DLP

Products

• Data Loss Prevention
• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Enforce

Issue/Introduction

Unable to detect file uploads in Zoom sessions in Symantec Data Loss Prevention (DLP).

Environment

Data Loss Prevention 15.7
Data Loss Prevention 15.8
Data Loss Prevention 16.0

 

Cause

Zoom app needs to be added to Global Application Monitoring.

Resolution

1. Run the GetAppInfo tool against the Zoom.exe to collect the values needed.

From the GetAppInfo output, take the Internal and Original File Name 'Zoom'

Please note that vendor can change this information in next app versions

 

2. With the collected information, navigate to System > Agent > Global Application Monitoring in Enforce console.

3. Select 'Add Application' -> 'Windows' and set the following:

 

4 . Then press 'Save' in the top left corner to apply the changes.