In CA Service Desk Manager (CA SDM) Web Screen Painter, there is the "List Order By" parameter on the dtlDropdown properties (as shown in Figure 1).
When a value is set here, it does not seem to be effectively functioning, Is this a problem?
<Please see attached file for image>
It is necessary to set some parameters when the "List Order By" is used. This knowledge document focuses on the "Status" and "Impact" fields as examples.
Out of the box, the status and impact fields are coded as following in the form detail_in.htmpl file.
<PDM_MACRO name=dtlDropdown hdr="Status" attr=status factory=crs_in>
<PDM_MACRO name=dtlDropdown hdr="Impact" attr=impact evt="onBlur='manual_modify();detailSyncEditForms(this)'" lookup=no>
"List Order By" on the properties on the WSP is specified as "list_orderby" in the source of the htmpl file. In order to specify with the "list_orderby", it is necessary to set the following factors.
The sort order will be Ascending with the specified column here. Not possible the Descending.
So one could modify status and impact definitions to include the list_orderby clause as below:
Note: This knowledge document provides just an example for reference. Creating customizations is normally out of the realm of standard CA Technologies Support engagements.