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messagegtw Webhook is posting alarms to multiple Google Chat rooms instead of one

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Article ID: 201107

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

ENVIRONMENT

messagegtw probe 1.44 installed on the Primary Hub

**messagegtw probe configured with two Webhooks for different Google Chat rooms
probe_messagegtw1 configured with URL Endpoint for Chat Room1 and its own Hub queue
probe_messagegtw2 configured with URL Endpoint for Chat Room2 and its own Hub queue

**Two attached queues on the Primary for each Webhook
**probe_messagegtw1 queue with subject probe_messagegtw used by the probe_messagegtw1 Webhook
**probe_messagegtw2 queue with subject probe_messagegtw used by the probe_messagegtw2 Webhook

**Two NAS AOs configure for each Webhook
probe_messagegtw1_alerts for probe_messagegtw1 Webhook 
probe_messagegtw2_alerts for probe_messagegtw2 Webhook

PROBLEM:
probe_messagegtw2 Webhook is posting UIM alarms to probe_messagegtw1 Webhook's Chat Room

Cause

This issue is seen when the queues for the messagegtw Webhooks are not properly configured

Environment

Release : 9.0.2, 9.20, 20.1, 20.3

Component : UIM - MESSAGEGTW

Resolution

Reconfigure the probe_messagegtw2 queue with the correct subject.

In this example, change subject from probe_messagegtw1 to probe_messagegtw2

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/messagegtw-message-gateway/messagegtw-message-gateway-ac-configuration.html